Terms & Conditions

Terms and Conditions


 Conditions - means these terms and conditions

Product - means a product displayed for sales on the Website

Product Description - means the part of the website where certain terms and conditions in respect of the individual Product are provided

Users - means the users of the Website collectively

Personal Information - means the details provided by you on registration

We/us/our - means Guy Phoenix Showrooms Limited

Website - means the website located at www.guyphoenixinteriors.com or any subsequent URL which may replace it

Cookies - means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer

United Kingdom - means England, Wales, Scotland, Northern Island and the Channel Islands

You/your- means a user of this Website


Use of this website

In visiting the Website, you agree to be bound by the following terms and conditions. Your use of the Website is offered to you on acceptance of these terms and conditions. We reserve the right to change the terms and conditions under which the Website is offered, at any time.



 You warrant that:

  • The Personal Information that you provide when you register as a customer is true, accurate, current and complete in all respects; and

  • You will notify us immediately of any changes to the Personal Information by contacting us on 0115 9501010, or by emailing us on support@guyphoenixinteriors.com

  • You will not impersonate any other person or entity or use a false name or a name that you are not authorised to use.



Your use of the Website and all associated software is at your own risk. The content is provided as is, and without warranties of any kind, either expressed or implied. We do not warrant that the functions or content contained in this site will be uninterrupted or error-free, or that defects will be corrected. We do not warrant or make any representation regarding use, or the result of, of the content in terms of accuracy, reliability, or otherwise

You shall indemnify us on demand and hold us harmless from and against any and all losses, demands, claims, damages, costs, expenses (including, but not limited to, consequential losses and loss of profit, reasonable legal costs and expenses and VAT thereon if applicable) and liabilities suffered or incurred, directly or indirectly, by us in consequence of any breach, non-performance or non-observance by you of any of your obligations or warranties under these Conditions.


No Unlawful or Prohibited Use

As a condition of your use of the Website, you warrant to us that you will not use the Website for any purpose that is unlawful or prohibited by these Conditions. You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.


Links to External Websites

The Website may contain links to other websites ("External Sites"). The External Sites are not under our control and we are not responsible for the contents of any External Site, including without limitation any link contained in an External Site, or any changes or updates to an External Site. We provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site or any association with its operators.


Each Product purchased is sold subject to its Product Description which sets out additional information related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.


Ordering, Cancelling and Returning Products

Under the Consumer Contracts Regulations 2013, you have certain cancellation rights when you buy online or by phone.

  • You may return or cancel your order if you so wish, provided that you notify us of your intent to do so no longer than 14 days after the day on which you receive the goods or services. Once you have notified us, you must return the goods to us at your own cost within 14 days. We will reimburse you (by the method used to pay for the original transaction, where possible) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a delivery type other than our standard and least expensive method of delivery).

  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. Items should be undamaged and unused.

  • Where a product has been made to measure or personalised for you, unless faulty, we cannot offer a refund or an exchange.


Order Acceptance

When you place an order with us, we will send you an order confirmation email detailing the products that you have ordered. This is not an order acceptance.

 Orders you place with us are considered to be accepted once they are dispatched.

 We may not accept an order for any of the following reasons:

  • The product you ordered is unavailable

  • We cannot authorise your payment

  • We identify a pricing or product description error

  • We determine, in our sole discretion, that fulfilling your order may be detrimental to our business, or that you are in any way unfit to order from us

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